Refund Policy for DesiSubs

Effective Date: 01-Oct-2024

At DesiSubs, we are dedicated to providing our customers with exceptional service. We understand that sometimes things may not go as planned, and you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted, ensuring transparency and clarity for our valued customers.

1. Eligibility for Refunds

Refunds are applicable under the following circumstances:

• Service Not Delivered: If the service you purchased was not delivered as promised within the agreed timeframe, you may be eligible for a full refund.
• Quality Issues: If the delivered service does not meet the quality standards promised, you may request a refund. This includes instances where the service fails to meet the specifications outlined at the time of purchase.
• Technical Problems: If you experience technical issues that prevent you from utilizing the purchased service, and if these issues cannot be resolved promptly, a refund may be considered.
• Fraudulent Transactions: In cases where you did not authorize a transaction, you should report this to our support team immediately for investigation and potential refund.

To qualify for a refund, you must notify us within 7 days of the service delivery date. Refund requests made after this period may not be honored.

2. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer support team via email at [email protected].
2. Include the following information in your email:
   • Your full name
   • Order number
   • Date of purchase
   • Reason for the refund request
3. Attach any relevant documentation or screenshots that support your request.

We aim to respond to all refund requests within 5 business days. Our team will review your request and may reach out for additional information if necessary.

3. Processing Refunds

Once your refund request is approved, we will process your refund as follows:

• Original Payment Method: Refunds will be issued to the original payment method used during the purchase. Depending on your bank or payment provider, it may take 3-5 business days for the funds to appear in your account.
• Partial Refunds: In certain situations, we may offer partial refunds. This will be determined on a case-by-case basis, considering the nature of the service and the circumstances surrounding the request.

Please keep in mind that any transaction fees charged by payment processors may not be refundable.

4. Changes to the Refund Policy

DesiSubs reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our refund practices.

5. Contact Us

If you have any questions, concerns, or complaints regarding our Refund Policy or your refund request, please contact our customer support team at:
Email: [email protected]

Our support team is here to assist you and will respond promptly to your inquiries.